Case Management

Our Case Managers are in your corner

RefuahHealth’s Case Management team helps connect Members to federal, state and local benefits and services including affordable insurance, social services and community resources. We recognize that our Members’ needs often extend beyond healthcare. Obstacles such as a finances, basic food and shelter needs, emergency situations, and more can affect quality of life and may interrupt consistent access to healthcare.

Insurance Outreach & Enrollment

The Affordable Care Act requires most individuals to have some sort of healthcare insurance. Don’t worry–our Outreach and Enrollment specialists help members access affordable healthcare insurance daily. Specialists can assist you in applying for:

  • New York State Insurance Marketplace
  • Medicaid; Medicaid Managed Care
  • Emergency Medicaid
  • Presumptive Eligibility (Expectant mothers)
  • Insurance Premium Assistance

Community Resources

Even when families do not qualify for state or federally funded programs, we understand that they may still have unmet needs. There are many community resources within Rockland County to assist families and individuals who are struggling. RefuahHealth can help connect Members with various programs including:

  • Smoking Cessation
  • Food Pantries
  • Clothing
  • Substance Abuse
  • Immigration Services
  • Domestic Violence
  • Education Assistance
  • And more…

Social Services

Our Case Managers also assist Members in applying for social service programs and benefits that provide financial and basic needs assistance to families and individual.  Programs include:

  • Social Security Benefits
  • Social Security Card Applications
  • Temporary Assistance
  • SNAP/Food Stamps
  • LIHEAP

Please reach out to the Patient Services Department if you or your family are experiencing difficulties and need assistance, 845.354.9300, extension 1180, or contact one of our specialists below. 

Dianelba Melendez
Outreach & Enrollment Specialist
Ext.1584
DMelendez@rhcnys.org

Lisa Knight
Case Manager
Ext.1126
LKnight@rhcnys.org